Welcome to AgriPet Supplies’ FAQ section! We’ve compiled answers to common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, our friendly customer service team is always ready to help at [email protected].

About Our Products

1. What types of products does AgriPet Supplies offer?
We specialize in premium animal care products across several categories including feed, horse accessories, large animal health supplies, pet care for cats and dogs, poultry supplies, beekeeping equipment, bird supplies, and tack. Our products are selected with quality and animal well-being in mind.
2. Are your products suitable for professional farmers as well as pet owners?
Absolutely! Our diverse product range serves everyone from commercial farmers and livestock professionals to backyard poultry keepers and pet owners. We take pride in offering solutions that meet various levels of animal care needs.
3. Do you offer organic or specialty feed options?
Yes, we carry a selection of specialty feeds including organic options. Please browse our Feed category or contact us for specific product inquiries.

Ordering & Account

1. How do I create an account?
You can create an account during checkout by selecting “Create an Account” or through our website’s registration page. Having an account allows you to track orders, save preferences, and checkout faster.
2. I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password shortly.
3. Can I modify or cancel my order after placement?
We process orders quickly to ensure timely delivery. If you need to modify or cancel an order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if the order hasn’t been processed yet.

Shipping & Delivery

1. What shipping options do you offer?
We offer two convenient shipping options:
– Standard Shipping: $12.95 flat rate via DHL or FedEx (10-15 business days after dispatch)
– Free Economy Shipping: Free for orders over $50 via EMS (15-25 business days after dispatch)
2. How long does order processing take?
Orders typically take 1-2 business days to process before shipping. During peak seasons, processing may take slightly longer. You’ll receive notification if there are any delays.
3. Do you ship internationally?
Yes! We ship to most countries worldwide, except certain Asian regions and remote locations where reliable delivery cannot be guaranteed. International orders may be subject to customs duties and taxes depending on your country’s regulations.
4. How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can monitor your package’s progress until delivery.

Payments

1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
2. Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment transactions. We never store your complete payment details on our servers.
3. Why was my payment declined?
Payment declines can occur for various reasons including insufficient funds, incorrect card details, or your bank’s security measures. Please verify your information and try again, or contact your bank for assistance.

Returns & Exchanges

1. What is your return policy?
You may initiate returns within 15 days of delivery. Items must be in original condition with packaging. Please see our full Returns Policy for details.
2. How do I start a return?
Contact our customer service team at [email protected] with your order number and reason for return. We’ll provide return instructions.
3. Who pays for return shipping?
Customers are typically responsible for return shipping costs unless the return is due to our error or defective products. We’ll inform you of any exceptions when processing your return request.

Contact & Support

1. How can I contact customer service?
Our knowledgeable team is happy to help! Email us at [email protected] for prompt assistance with any questions or concerns.
2. What are your business hours?
Our customer service team is available Monday-Friday, 8:00 AM to 5:00 PM Central Time. Emails received outside these hours will be answered the next business day.
3. Where is AgriPet Supplies located?
Our headquarters is located at 751 Commerce Boulevard, Omaha, US 68102. We ship globally from multiple distribution centers to ensure efficient delivery.

Thank you for choosing AgriPet Supplies – where quality animal care meets reliable service. We’re committed to helping you care for your animals with premium products and exceptional support.